Refund policy
RETURNS:
All Kin54 products are custom & made to order — produced only after your order is placed. Each item is uniquely created for you. Because of this, returns, exchanges, and cancellations are not accepted if:
- You ordered the wrong size or color
- You changed your mind after placing the order
Please review all details carefully before submitting your order.
Damaged or Defective Products:
If your order arrives damaged in transit or with a manufacturing error, we’ll gladly replace the item or issue a refund. To qualify for a replacement or refund:
- Contact us within 48 hours of delivery.
- Include your order number and a clear photo showing the issue.
- Send your message via our Contact Form or directly to hello@kin54.com.
Once we verify the issue, we’ll process your replacement or refund promptly